Request types and flows
Together we define which kinds of requests exist, who picks them up and which steps they go through, and turn that into a clear structure.
monday service
Tickets and requests for IT, support and internal services, set up the way your team works.
- Tickets and portal
- Agreements on response times
- AI where it helps
Why monday service?
All requests in one place
Emails, forms and portal requests become tickets in a single overview, instead of messages in personal inboxes.
Agreements you can track
Priorities and response times per request type, with an alert before a ticket sits too long.
On the same platform as everything else
A ticket can become a task or project in monday Work Management, or be linked to a customer in monday CRM.
What Tryve sets up for you
A helpdesk only works when the agreements behind it are right. That is where we start.
Portal and channels
We set up the portal, the forms and the email connection, so requesters know where to go and what the status is.
Automations and AI
Tickets sorted, assigned and followed up automatically. Where AI saves time, we use it, with clear agreements on what it does and does not do.
Migration and integrations
We move existing data from your current mailbox, spreadsheet or helpdesk and connect monday service to the tools you already use.
For every team that receives requests
Start with one team and expand once it works.
IT support
Incidents, questions and access requests from colleagues.
Customer service
Customer questions, with the customer details alongside.
HR and internal services
Requests about staff, equipment or buildings.
Legal and finance
Contract questions and approvals with a clear audit trail.
Your journey with Tryve
From the right choice to a helpdesk your team uses every day.
Frequently asked questions about monday service
What is the difference between monday service and a form in monday Work Management?
A form and a board already take you a long way for simple requests. monday service adds features for service teams, such as a portal for requesters, agreements on response times and answering tickets from a single screen. We help you choose what you really need.
Can we migrate from our current helpdesk?
Yes. We first look at which data you want to bring along, such as open tickets, contacts and frequently used replies. What is technically possible depends on the export options of your current tool. We find that out in advance, so there are no surprises during the migration.
Is monday service only for IT?
No. IT support is a logical starting point, but the same approach works for customer service, HR, facilities or legal questions. You can start with one team and expand later.
How much does monday service cost?
monday service has its own licences, separate from monday Work Management. You will find the current prices in our article on monday.com pricing. On top of that there is the one-off investment for the setup by Tryve.
Questions about monday service?
Tell us how requests come in today. We will help you find a better approach.